DHL is an international courier service. The courier company exports and imports for both individual customers and companies. They also operate domestically and so are useful for international deliveries and those to other parts of the country. DHL works with companies to help with their logistics, such as warehousing, supply chain distribution, insurance and security.
For the individual customer, DHL is a popular courier company and is iconic with its red and yellow branding. Individuals who need to make a delivery can use DHL without setting up an account for a fast and easy transaction. Individual customers can also set up an account if they ship frequently, which involves preferential rates.
How does DHL transport goods?
DHL uses air and ocean freight, road and rail transportation in order to deliver packages and documents on time. They operate in 220 countries and territories worldwide and so are often seen as the courier of choice because of its range of areas of distribution. DHL also offer same day deliveries, which can prove to be invaluable for some customers.
DHL, like many postal and courier companies offers a tracking service, which can be done on-line. It can be found easily on the home page of the DHL website. When you order a delivery from DHL, you will be given a unique tracking number and this is all you need to enter into the website to see where your delivery is. This is usually accurate, although there is a telephone number to speak to someone if there are any problems.
If necessary and convenient, customers can drop off any deliveries to a DHL depot. There are depots all over the UK and non-account holders can simply pay in-store. When booking a pick-up, DHL have an online booking form, which is easy to use and time of pick-up can be specified by the customer for convenience.
The DHL website is very thorough and it is full of information. This wealth of information might be irrelevant for individual customers as it is very business focussed, although the Express Service section gives clear information on making a booking and everything that is involved in making a delivery, such as insurance, customs paperwork and duties and taxes.
Most tariffs and estimated delivery time information can also be found on the DHL website. These include a quick tariff guide showing weight, destination and estimated cost. There is also a tariff and transit calculator that estimates prices and transit times. However, it is always advisable to check both price and time when making a booking.
DHL also offers a shipping supply service, which could be very helpful for customers sending many packages. The DHL website has in-depth information on packaging advice, which helps peace of mind when shipping something, particularly of value. Having a correctly packaged parcel also helps in the event that there is any damage or loss and an insurance claim needs to be made.